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THE GLOW DOCTOR LAB
BOOKING POLICY

Booking with The Glow Doctor Lab means you agree to the following:

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  • All clients are required to pay 100% non refundable deposit and understand that under no circumstances will this be returned.

  • Booking means the client understands that they can only carry the deposit over ONE time and must reschedule 48 hrs  or more before service, if rescheduling is not possible with the current availability, the client must fully cancel the appointment and pay a new deposit to re-book. 

  • All clients agree to contact their Esthetician as soon as they can for any changes to the service.

  • Same-day cancellations or arriving 15 minutes past your appointment time is considered a "no- show" and you will be charged the full amount of your service.

  • All clients agree to communicate via email or text if they are running late and will be given the remaining time of service. Full payment is still required.

  • Cancellations made the day before their appointment, will still be asked to pay for 100% service. And to reschedule a 100% non- refundable deposit is required.

  •  Policies still apply to clients with gift certificates

  • Glow Getters that schedule their monthly service and cancel will be using their monthly service and will have to schedule again outside of their Glow Getter package and will require full payment

A Message to our clients about Covid-19

During these times our first priority is the safety and well-being of those we work with and serve including our clients, employees and partners. For that purpose, we have proactively instituted enhanced cleaning protocols. Temperatures will be taking from each client and mask will be required upon entering. If you feel ill, have a fever or have been around someone with COVID or COVID symptoms please reschedule your appointment. 

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We hope that you and those around you remain safe. We are privileged to have you as a customer and even in this unprecedented situation, are working hard to continue serving you as you expect. Thank you for your business and your trust. 

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